As technology continues to advance, the younger generation is often viewed as the most tech-savvy group. However, recent reports have highlighted that young workers face unique challenges with office technology, leading to what experts call “tech shame.”
The Problem with Office Technology
Many young workers, who grew up using user-friendly apps, often struggle with desktop computing, including tasks such as file management, scanning, and printing. Specifically, office devices like scanners and copy machines are less intuitive than the apps they grew up with, leading to frustration and confusion.
The lack of digital skills education is also a contributing factor to the challenges faced by young workers. Surveys by HP and Dell found that many young workers have basic to no digital skills education and feel underprepared for the workforce.
According to Dell’s survey, 56% of respondents had very basic to no digital skills education, and a third said their education had not provided them with the digital skill they need to propel their career.
The Impact of “Tech Shame”
When young workers struggle with office technology, they can experience “tech shame” and feel judged for having tech issues, which can make them less likely to ask for help. Tech companies like HP have coined the term to describe how overwhelmed young people feel using basic office tools.
One Reddit user who works in IT has had to put signs over power buttons on work computers to help younger workers turn them on. Some Gen Z workers even avoid using tools they feel uncomfortable with or get creative in their solutions.
The Challenges with Printers
Printers, in particular, are a challenge for Gen Z workers, with some describing them as “ancient artifacts.” One worker accidentally killed a work laptop because he didn’t know how to use it and was too shy to ask for help.
According to HP’s study, one in five young office workers feel judged for having tech issues, making them less likely to ask for help. The lack of digital skills education and the complexity of office tools and software can lead to frustration and feelings of inadequacy.
Adapting to New Skills
Despite the challenges they face, younger workers are more willing to learn and can quickly adapt to new skills, even if it takes a few rounds at the printer to fully master the art of scanning.
Gen Z workers are skilled with editing photos and videos on their phones, and using website builders like Squarespace and Wix. However, their formative tech years were spent using user-friendly software, making them less familiar with more complicated office technology.
As the workforce continues to evolve, it’s crucial for employers to recognize the challenges young workers face with office technology. Providing adequate digital skills education and training, as well as creating a safe and judgment-free environment for young workers to ask for help, can go a long way in reducing tech shame and increasing productivity.
